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Assistant Technical Services Manager

Independence, MO

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The Assistant Technical Services Manager is responsible for modeling excellent customer service to all staff and customers by providing support for branches for the processes involved in cataloging and processing of new materials; maintenance and support of existing collections; acquisition, cataloging and processing of the Midwest Genealogy Center (MGC) collection; supervision of the Bindery process; as well as seeking additional methods of providing services to the Library system. This is a full-time Exempt position with a starting annual salary of $41,022.00 plus benefits.
Reports to: Technical Services Manager
Supervises: Technical Services Midwest Genealogy Center Cataloging and Processing staff
Leadership Expectations:
Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read Statement
Models excellent customer service attitude and delivery, supporting a collaborative and inclusive workplace
Consistently exhibits leadership qualities and professional attitudes and behaviors
Consistently acknowledges and appreciates each Library employee’s contributions
Develops a high-performance work team in an empowered environment
Maintains an attractive, safe and welcoming environment
Maintains regular and dependable personal attendance and punctuality based on commitment to the Library
Establishes and maintains supportive working relationships with co-workers and other departments/branches
Plans and allocates library resources systematically
Consistently meets expectations set forth in the Non-Exempt Employee Expectations Documents
Essential Job Functions for all Assistant Technical Service Managers:
Assumes responsibility in the absence of the Department Manager
Supervises Technical Services Staff
Assists with the screening of applicants, interviewing, hiring of staff
Assists in evaluating staff performance through a series of conversations and established protocols under supervision of Manager
Creates and maintains tools for the collection of pertinent department statistics for appropriate dissemination
Facilitates the time management skills of staff
Recommends resolutions to staff problems to Manager and administers appropriate disciplinary action with fairness, respect and in a professional manner when appropriate
Empowers staff to utilize initiative and self-motivation to create improved workflow efficiencies keeping in mind that customer service is the main department vision
Assists in training department personnel in work procedures and cataloging practices in use of computer hardware and software
Masters skills, responsibilities and tasks of all department personnel below grade
Coordinates with staff, Manager, trainer and appropriate personnel, standardization protocols within catalog records to increase the relevancy of searches for customers
In consultation with Manager, manages the department website
Coordinates with branch and other appropriate staff to develop procedures which enhance searchability and browseability of the various existing collections
Specific Job Functions for individual Assistant Technical Services Manager:
Provides leadership in cataloging and processing of new materials
Works with Technical Services Manager and staff to develop department cataloging procedures
Catalogs in all formats using the standard cataloging tools (e.g. DDC, OCLC, LC, ILS, Web Databases)
Communicates closely with the Acquisitions Department staff to ensure quick and smooth transitions between hand-offs in cataloging workflow
Develops methods to track materials coming into and going out of the department
Coordinates with staff and Manager in the development of methods to ensure high quality control and productivity
Provides leadership in maintenance and support of existing collections
Supervises the processes and equipment involved in the repair of materials relevant to the Midwest Genealogy Center collections
Responds to collection maintenance requests from Midwest Genealogy Center branch staff
Develops and supervises procedures to enhance the usability of the MGC collection
Develops and supervises procedures to appropriately handle materials needing a variety of special actions. (e.g. maps, microform, replacements, conference documents and recordings)
Oversees the receiving and processing of materials sent to the Bindery
With Manager, develops procedures to efficiently send to and receive from items the Bindery
Creates and updates processing procedures as Bindery methods change
Continuously inspect and evaluate work from Bindery to ensure the library is receiving the best service
Oversees the receiving and processing of new and donated materials
With Manager, develops procedures to efficiently unpack and process new materials in a timely manner
Creates and updates processing procedures as collections and purchasing practices change and improve
Non-Essential job functions:
Serves on committees as needed
Participates in marketing opportunities for Library System
Responds to outreach requests from branches and other departments
Responds to administrative requests for internal services and information
Required Skills:
Models excellent customer service attitude and delivery
Demonstrates proven digital literacy and knowledge of Workflows and Microsoft Office software
Uses effective verbal, written, and discreet communication with management, co-workers, and the public
Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities
Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently
Performs duties requiring the exercise of professional skill, initiative, and independent judgment.
Successfully handles matters of conflict
Demonstrates proficiency in office productivity and library operation software
Demonstrates knowledge of current cataloging trends
Demonstrates knowledge of current Genealogy Trends
Learns new procedures and successfully trains staff on cataloging-related topics
Demonstrates ability to facilitate the professional growth of diverse staff
Exhibits ability to make public presentations
Experience and Training:
Bachelor’s Degree with significant coursework in Business, Communications or related fields required
1 year of supervisory experience required
1 year of library experience preferred
Proven experience in organization skills and project coordination required
Demonstrated intermediate proficiency with Microsoft Office software required
Experience with library organization, methods and practices preferred
Experience with cataloging and processing of Genealogy materials preferred
Knowledge of OCLC is highly desirable
Knowledge of FamilySearch is highly desirable
Essential physical requirements to be accomplished with or without Reasonable Accommodation are:
Sufficient clarity of speech and hearing which permits the employee to communicate well with the supervisor and other employees
Sufficient vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports, and related materials in both electronic and hard copy form
Sufficient manual dexterity which permits the employee to operate a keyboard and any other assigned equipment.
Sufficient personal mobility which permits the employee to monitor, supervise, and perform assigned library operations, and to attend Library meetings at various locations. The employee must be able to lift up to 40-pounds, push and pull carts weighing up to 200-pounds, bend, stoop, and reach shelving from floor level to 6 feet high
Sufficient tolerance for dust and mold which permits the employee to work with books and other library materials as well as working in older buildings
NOTE: This job description is not intended to be all-inclusive. The incumbent may be required to perform other related duties as required to meet the ongoing needs of the Library.
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