Title: Business Operations Analyst Location: Karachi, Pakistan About NCR CorporationNCR Corporation (NYSE: NCR) isthe global leader in consumer transaction technologies, turning everydayinteractions with businesses into exceptional experiences. With its software,hardware, and portfolio of services, NCR enables nearly 700 milliontransactions daily across retail, financial, travel, hospitality, telecom andtechnology, and small business. NCR solutions run the everyday transactionsthat make your life easier. NCR is headquartered in Duluth, Georgia, withapproximately 29,000 employees and does business in 180 countries. PositionSummary NCR Corporation, a Fortune 500 company, islooking for a Business Operation Analyst cum Account Support Manager positionsin Karachi, Pakistan. The ideal candidate must have excellent analytical/logicalskills, excellent communication skills and be a smart as well hard-workingperson. We offer a full-time job with great workingconditions and an excellent opportunity for self-development. Key Areas ofResponsibility Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems Key account support manager for customers and to maintain strong professional and business relationship Analyzes, designs, and develops well-defined methods and procedures for service related activities Develops understanding of Service & Support systems, Sales Operations activities and resolve customer problems Customizes and provides business data for knowledge applications; Prepares standard reports Communicates and partners with the Customer Advocate, Field Service Managers, Customer Engineers, Call Center, Help Desk, Accenture and Area personnel to gather information required ensuring that missed billing opportunities are captured and entered into various billing systems Provides additional support efforts to enhance program rollouts including effective communication and cooperation among the area Perform out of scope billing process to include review and analysis of weekly Closed Call reports, MSSS reports, entitlement and installation billing reports Generate EDW database queries & perform audit review of regions closed work orders Manage Services solutions thorough understanding and product/solutions detailed knowledge Review & Analysis of weekly and periodical reports Create scripts necessary to ensure equipment is added to maintenance system and /or T & M for future billing opportunities Understand and support monthly financial outlook process Applies research, information gathering and analysis skills to factual information; Tracks, monitors, and maintains data and information; Identify trends in data Applies a basic knowledge and understanding of NCR Sales, Supply Chain Management and Vendors processes and tools as well as a basic knowledge of the Customer requirements Participates in BU reviews to identify process and system gaps in the service order management area; Participate on weekly sub-area/area & territory calls as necessary Create reports for local management keeping them informed as to what is being billed, voided & rejected; Create ad hoc customer reporting as needed Responsible for the resolution of complex service/solution issues escalated by sales people, customers, or operations; Responsive and aggressive in handling customer escalations and internal escalations Required to work with changing priorities Position involves prolonged periods of PC and telephone usage Position works in a team environment and interacts with both internal and external customersQualificationsQualifications Able to learn at a rapid pace, desire to go the extra-mile consistently Bachelor's Degree (in information science, mathematics, business, economics or similar) A major part of the job is to determine what data trends mean. Being able to analyze the data is crucial. Superior communication (verbal and written), presentation, and organization skills; ability to communicate complex analytical findings clearly and concisely. Knowledge of tools such as Tableau/Tableau Server, Microsoft Office particularly Excel and Power point, SQL, SAP Business Objects, SPSS, R and Python is a big plus. 3 years of related experience is a plus. Ability to work independently Visitour careers site for a list of thebenefits offered in your region in addition to a competitive base salary and strongwork/family programs. EEO StatementIntegratedinto our shared values is NCR's commitment to diversity. NCR is committed tobeing a globally inclusive company where all people are treated fairly,recognized for their individuality, promoted based on performance andencouraged to strive to reach their full potential. We believe in understandingand respecting differences among all people. This concept encompasses but isnot limited to human differences with regard to race, ethnicity, religion,gender, culture and physical ability. Every individual at NCR has an ongoingresponsibility to respect and support a globally diverse environment. Statement to ThirdParty AgenciesToALL recruitment agencies: NCR only accepts resumes from agencies on the NCRpreferred supplier list. Please do not forward resumes to our applicanttracking system, NCR employees, or any NCR facility. NCR is notresponsible for any fees or chargesassociated with unsolicitedresumes.
Website : http://www.ncr.com/
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we’ve become the world leader in consumer transaction technologies.