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Job Details

Library Services Specialist III - User Services

Company name
California State University, Sacramento

Sacramento, CA

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Posting Details

Position Information

Working Title

Library Services Specialist III - User Services

Classification Title

Library Services Specialist III

Job Summary

Library Services Specialists provide essential direct and indirect support to library users ranging from student, faculty, staff and the general public. They provide input to and are responsible, at varying levels, for implementation and application of library programs and policies.

Under the direction of the Head of User Services, this position provides processing of library materials for fulfillment purposes as well as front line public services. Incumbents at the



level work independently to perform more complex and/or specialized technical and paraprofessional library duties to support daily library operations and/or programs. Incumbents often are responsible for overseeing daily operations of a library unit(s), including providing lead work direction to other library and clerical staff, as well as student workers, and may assist in supporting the unit's budgetary and/or other administrative activities.

Work schedules in User Services are based on operational needs. This position may be required to work evenings and weekends.

This position requires considerable discretion in interacting with a diverse group of campus and community members in a fast-paced, high pressured environment.


Non-Exempt - This position is covered by health benefits, and is non-exempt, (eligible for overtime compensation) according to the Fair Labor Standards Act.

Classification Salary Range

$3,371-6,132 monthly

Hiring Range

$3,371-6,132 monthly

Salary Grade/Range




Is this position Hourly or Intermittent?


Regular or Temporary


Full Time or Part Time

Full Time

Pay Plan


Work Hours

40 hours per week. May be scheduled within any Library open hours, including evenings and weekends.

Department Information

As the center of campus intellectual discovery, the University Library promotes teaching, learning, research, and scholarly communication at the University by integrating the Library with campus student success programs and instruction. One of twenty-three libraries in the California State University System, the Library holds over 1.4 million volumes, comprised of print and electronic monographs and serials, and is a Federal Document Depository. The Library's mission is to inspire excellence in teaching, learning, and scholarly activities. The University Library is undergoing rapid transformation with new leadership, a forward-thinking vision, and a deep commitment to improving the campus learning environment.

Minimum Qualifications

In addition to Position Skill Level II requirements, work at this skill level typically requires the following range of skills:

Thorough knowledge of and ability to interpret overall library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including solid understanding of individual work functions and the ability to adapt work procedures.

Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records.

Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.

Thorough knowledge of institution's and library's policies and practices associated with the ethical use of and access to library and on-line resources.

Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright and intellectual property protection and the ability to interpret and apply them, as well as explain them to patrons, to ensure compliance.

Demonstrated expertise in using library automated system(s), especially subsystem(s) pertaining to the functional area, including database maintenance.

Ability to investigate and research more complex problems, including analyzing and interpreting information.

Working knowledge of library accounting and budget procedures and allocation processes, and ability to apply this knowledge to assist in handling vendor accounts and the budget process.

Strong written and verbal communication skills to be able to prepare internal library reports and written and visual presentations on library resources and present them to library patrons, including students.

Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and on-line resources.

Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of campus human resource practices and payroll procedures.

Strong organizational skills to oversee and lead work flow in assigned area.


These qualifications for entry normally would be obtained through the completion of a high school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education.

Required Qualifications


1. Experience providing lead work direction to staff and students.

2. Experience in library organizational structures and key operations.

3. Experience scheduling multiple service points in a complex organization.

4. Experience performing a variety of Library staff duties, such as circulation, reserves, interlibrary loan, and public service.

5. Experience working in a fast paced, high-pressured, public services role such as institution of higher education or similar complex organization.

6. Experience explaining library policy and assisting users with informational queries.

7. Full proficiency in the use of integrated library systems and subsystem(s).

8. Experience with cash management and confidential information.

9. Proficiency in standard features of office support technology and standard software packages such as Microsoft Office.

Knowledge, Skills, Abilities:

10. Ability to organize workflow and supervise student employees.

11. Ability to solve complex problems and exercise initiative and judgment as appropriate.

12. Ability to participate in planning and implementing the library's strategic plan and to demonstrate qualities of cooperation and leadership, as well as being innovative and adaptable.

13. Ability to resolve problems and discrepancies, do research, develop and improve procedures, and prepare materials.

14. Ability to remain flexible and perform multiple tasks simultaneously and accurately in a busy, noisy work environment.

15. Ability to remain calm during emergencies.

16. Ability to train others in tasks requiring various skills and attention to detail.

17. Ability to interact effectively with people at a public service desk, on the telephone, or using other forms of communication technology.

18. Ability to use accessibility software, computers, network printers.

19. Knowledge of the classification schemes used in the library (Library of Congress, SuDocs).

20. Knowledge and understanding of User Services and how it fits into the overall mission of the Library.

21. Ability to work successfully and collaboratively in a diverse work environment.

Conditions of Employment

- Ability to pass background check

Preferred Qualifications

22. Completion of coursework or degree in higher education.

23. Comprehensive knowledge and skills in several of the following library-related systems; Interlibrary Loan management software, cashiering management software,


(Common Management System), and


(Learning Management System, such as Canvas).

Physical Demands

Required Licenses/Certifications

Is Background Check Required


Background Check Disclaimer

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Eligibility Verification

-Candidate selected will be required to provide proof of eligibility to work in the U.S.

Hiring Preference

Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2, 5, 7, and 9 will be given first consideration in the recruitment.

Conflict of Interest


California Child Abuse and Neglect Reporting Act

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.

Equal Employment Opportunity

California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.

It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit: (please use the apply button below)

The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit: for%2...

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification. For additional information, visit: (please use the apply button below)

Posting Detail Information

Posting Number


Number of Vacancies


Open Date


Close Date


Open Until Filled


First Priority Review Date


Special Instructions to Applicants

For questions regarding this search, contact:

Contact Name

Employment Services

Contact Phone

(see application details)

Contact Email

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Please mention

if asked how you found this job.

Company info

California State University, Sacramento
Website :

Company Profile
Sacramento State is a vibrant metropolitan university that is among the largest campuses in the California State University system. We enroll a multicultural student body of 30,000, and graduate about 6,000 students each year. Despite our size, quality teaching in small classes remains a top priority. Students enjoy personalized attention from their professors, as well as extensive research and internship opportunities in Sacramento, the heart of California government.

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