University of Miami
Department / Hospital:
Otto G. Richter Library 25 -STA
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.
The Electronic Resources Senior Library Assistant is responsible for library work of a complex nature requiring independent judgment based on knowledge of library policies and procedures. The Senior Library Assistant is responsible for the management of electronic resources, including maintenance of Alma’s Knowledge Base of electronic holdings, databases and trials in SubjectsPlus, administrative configuration of the vendor platforms for subscribed and owned resources, and resolution of electronic resource trouble tickets. The Senior Library Assistant also performs acquisitions processing including ordering, claiming, invoice and access verification, and the compilation and analysis of usage statistics. This regular, full-time position works normal business hours.
ESSENTIAL DUTIES & RESPONSIBILITIES
Electronic Resource Management (40%)
Maintains Alma’s electronic resource knowledgebase to enable article linking to subscribed content across databases
journal titles, packages, and databases based on subscribed content
knowledgebase data including URLs and coverage dates to enable proper linking
Interfaces with Ex Libris technical support staff to resolve access problems and report data corrections
Generates reports as requested including holdings reports and database overlap analysis reports
Maintains the A-Z database list records of subscribed content in SubjectsPlus Creates resource records for online trials and newly purchased/subscribed electronic content
Maintains/updates resource records as required for access and platform changes, or requests from liaison librarians
Notifies Library Systems Service Administrator of new resources to add to the EZproxy configuration file to enable authorized remote access
Completes and maintains administrative configuration of subscribed online vendor platforms Registers and activates electronic journals as required
Inputs IP ranges and proxy details for authentication
Maintains platform customization setup when applicable
Resolves systems trouble reporting tickets for electronic resources Receives trouble reporting tickets for electronic resources
Troubleshoots access and related problems
Verifies active resource status, and contacts serials agent and/or provider as required to resolve access problem
Communicates resolution to original requestor, and other users as necessary
Tracks trouble tickets to ensure that open tickets are ultimately resolved successfully
Compiles usage statistics using EBSCO’s Usage Consolidation Service and various vendor online administrative platforms
Uploads and maintains COUNTER-compliant usage statistics in Alma for vendor platforms
Assists with collection analysis as requested
Maintains helpful and supportive customer service with all library customers
Establishes effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information
Communicates frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information
Acquisitions Processing (45%)
Creates and maintains PO lines in Alma for active subscriptions
Updates records accordingly to account for cancellations, transfers, and other changes
Verifies correct invoicing of journal titles and packages, including the application of proper discounts
Verifies that resource access is active and as expected, and works to resolve access problems with serials agent and/or provider in a timely manner
Assists with payment processing function when requested
Processes Acquisitions Department electronic invoices in Alma and Workday
Resolves discrepancies, identifies potential duplicates and handles record transfers as needed.
Verifies access and correct content for all purchased e-books, based on printed invoices; contacts e-book suppliers for access issues or problems with e-book interfaces; tracks issues and monitors timely resolution; reports errors in bibliographic records to Cataloging Department.
Special Projects (15%)
Participates in special projects as assigned by supervisor; cross-trained to perform duties as backup for all relevant Acquisitions functions
The Electronic Resources Senior Library Assistant reports to the Manager of Continuing Resources, and may provide training for support staff.
The Electronic Resources Senior Library Assistant works with Library faculty and staff in all Library departments and branches, Acquisitions student employees, and University vendors.
High School diploma, some college preferred
Some library experience, preferably in library
or electronic resources
Knowledge of spreadsheet software, Excel preferred
Knowledge of word processing and electronic mail, Word and Outlook preferred
Strong analytical skills
Excellent written and oral communication skills
Aptitude for detail and accuracy
Excellent organizational skills and experience with problem solving
Ability to work cooperatively and productively with others
Apply online. Position# P00008339.
The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer. Come join us!
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.
Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here
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University of Miami
Website : http://www.miami.edu/
A private research university with more than 15,000 students from around the world, the University of Miami is a vibrant and diverse academic community focused on teaching and learning, the discovery of new knowledge, and service to the South Florida region and beyond.