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Job Details

Archivist Technician Customer Service I

Company name
Johnson County


Olathe, KS

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Job Description
The mission of the Records and Tax Administration of Johnson County is to provide the taxpayer, our employer, with quality service and efficient operating procedures. It is our duty to provide these services in a trusted and secure environment that protects the interests of the taxpayer. Through dedicated personnel and emerging technology, we continue to strive for excellence in these endeavors.  The Records and Tax Administration Department is currently seeking a qualified candidate for the position of Archivist Technician . Responsibilities include: Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries. Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions. Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff. Maintains effective communication and good working relationships with employees at all levels of the County and customers outside the department in all key functional areas. Occasionally works with warehouse equipment. Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Job Requirements
High school diploma or equivalent is required. One year of customer service or work related experience is preferred. Experience with OmniRim and/or Image Now is preferred. Valid driver's license preferred with acceptable driving record. General knowledge of county government and operations is highly desirable. Experience can substitute for education. Education can substitute for experience.

Company info

Johnson County
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Company Profile

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