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Job Details

Manager Library Services

Company name
The New York Public Library

Location
New York City, NY

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Profile

Overview
Established in 1970 and located at Fifth Avenue and 40th Street, the Mid-Manhattan Library which also includes spaces for children\u2019s and teen\u2019s, is the largest circulating library in the NYPL system. This library is a vital hub for library patrons in the City and serves as a bridge between our neighborhood libraries and in-depth research library collections. It is currently undergoing a transformational renovation and is temporarily located on the ground floor of the Stephen A. Schwarzman Building on 42nd Street.
 
The Library Services Manager is responsible overseeing building-wide operations, including circulation and customer service through a range of times including nights and weekends. A passion for creating an environment of teamwork that embraces change in an age of technological advances and excellent customer service geared towards building lifelong user relationships with the library is expected.  
Principal Responsibilities

Works closely with the Director and Mid-Manhattan Library unit heads to provide strategic leadership, direction, planning and decision making to the Mid-Manhattan team on all aspects of library administration, including

public service, the user experience, collection development & marketing and materials processing;
fines and fees handling and budget administration
Policy implementation, library facility condition; and
staffing and performance management

Collaborates with unit heads to support the delivery of customer driven public programs and outreach
Partners with the Director to ensure ongoing development of staff to align skills and capabilities with the mission and strategic priorities of the Library
Utilizes internal and external metrics to report on key issues to the Director, staff and key stakeholders in order to foster data driven decision making
Partners and strategizes with other NYPL departments (administrative, support, and programmatic) to develop and launch new service initiatives and resolve staff & operational issues
Collaborates with internal library departments to ensure that the Library is safe, clean and usable for staff and the public
In the absence of the Chief Librarian, assumes overall responsibility for the day to day running of the building
Participates in library and institution-wide committees or task forces as needed
Participates, as appropriate, in the design and implementation of service plans involving the temporary space and post renovation relocation of the library
Represents the library at community meetings
Develops and reviews customer service plans for the library and serves as the point of escalation and resolution for customer service issues

Managerial/ Supervisory Responsibilities

Hiring and recommendations for termination
May manage a small budget

NYPL Core Values
Helpful
Resourceful
Curious
Minimum Qualifications

Bachelor\u2019s degree with 5 plus years of demonstrable progressive experience managing a large team in a large urban public library environment or an equivalent combination of education and experience
Outstanding interpersonal, oral, written and presentation skills
Successfully demonstrated ability to exercise sound judgment, identify and assess problems and decisively implement appropriate solutions or recommendations
Strong organization and planning skills, including the ability to manage multiple projects or tasks simultaneously and meet deadlines
Demonstrated track record of success in improving customer service and workflow processes
Strong analytical orientation with demonstrable experience using metrics to drive decision making
Experience integrating emerging technologies and social media to bolster the patron experience and collaboration in both, physical and virtual spaces
Membership in professional library associations

Preferred Qualifications

Enrollment in Master\u2019s Degree in Library Science program or it\u2019s equivalent within 2 years strongly is preferred

Starting Salary
Union / Non UnionNon Union

Company info

The New York Public Library
Website : http://www.nypl.org

Company Profile

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