Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Licensed Maintainer
The New York Public Library
Manhattan, NY
Apply Now >
Supervising Library Maintainer
The New York Public Library
Manhattan, NY
Apply Now >
Temporary Image Cataloger/Tagger - Artstor
Ithaka Harbors, Inc
New York City, NY
Apply Now >
Senior Collections Librarian
ProQuest Company
New Providence, NJ
Apply Now >
Customer Service Account Manager - German Speaking
EBSCO Information Services
New York City, NY
Apply Now >
View more jobs in New York City, NY
View more jobs in New York

Job Details

Manager Library Services

Company name
The New York Public Library

New York City, NY

Apply for this job

5 hit(s)  


Established in 1970 and located at Fifth Avenue and 40th Street, the Mid-Manhattan Library which also includes spaces for children\u2019s and teen\u2019s, is the largest circulating library in the NYPL system. This library is a vital hub for library patrons in the City and serves as a bridge between our neighborhood libraries and in-depth research library collections. It is currently undergoing a transformational renovation and is temporarily located on the ground floor of the Stephen A. Schwarzman Building on 42nd Street.
The Library Services Manager is responsible overseeing building-wide operations, including circulation and customer service through a range of times including nights and weekends. A passion for creating an environment of teamwork that embraces change in an age of technological advances and excellent customer service geared towards building lifelong user relationships with the library is expected.  
Principal Responsibilities

Works closely with the Director and Mid-Manhattan Library unit heads to provide strategic leadership, direction, planning and decision making to the Mid-Manhattan team on all aspects of library administration, including

public service, the user experience, collection development & marketing and materials processing;
fines and fees handling and budget administration
Policy implementation, library facility condition; and
staffing and performance management

Collaborates with unit heads to support the delivery of customer driven public programs and outreach
Partners with the Director to ensure ongoing development of staff to align skills and capabilities with the mission and strategic priorities of the Library
Utilizes internal and external metrics to report on key issues to the Director, staff and key stakeholders in order to foster data driven decision making
Partners and strategizes with other NYPL departments (administrative, support, and programmatic) to develop and launch new service initiatives and resolve staff & operational issues
Collaborates with internal library departments to ensure that the Library is safe, clean and usable for staff and the public
In the absence of the Chief Librarian, assumes overall responsibility for the day to day running of the building
Participates in library and institution-wide committees or task forces as needed
Participates, as appropriate, in the design and implementation of service plans involving the temporary space and post renovation relocation of the library
Represents the library at community meetings
Develops and reviews customer service plans for the library and serves as the point of escalation and resolution for customer service issues

Managerial/ Supervisory Responsibilities

Hiring and recommendations for termination
May manage a small budget

NYPL Core Values
Minimum Qualifications

Bachelor\u2019s degree with 5 plus years of demonstrable progressive experience managing a large team in a large urban public library environment or an equivalent combination of education and experience
Outstanding interpersonal, oral, written and presentation skills
Successfully demonstrated ability to exercise sound judgment, identify and assess problems and decisively implement appropriate solutions or recommendations
Strong organization and planning skills, including the ability to manage multiple projects or tasks simultaneously and meet deadlines
Demonstrated track record of success in improving customer service and workflow processes
Strong analytical orientation with demonstrable experience using metrics to drive decision making
Experience integrating emerging technologies and social media to bolster the patron experience and collaboration in both, physical and virtual spaces
Membership in professional library associations

Preferred Qualifications

Enrollment in Master\u2019s Degree in Library Science program or it\u2019s equivalent within 2 years strongly is preferred

Starting Salary
Union / Non UnionNon Union

Company info

The New York Public Library
Website :

Company Profile

Similar Jobs:
Manager Information Management
Location : Summit, NJ
Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human hea...
Cataloguer - American Paintings
Location : New York City, NY
CATALOGUER - AMERICAN PAINTINGS The Company Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments...
Instructional/Reference Librarian
Location : Rockville Centre, NY
MolloyLibrary Molloy College Library Position: Part-Time, Per Diem Instructional / Reference Librarian The James E. Tobin Library is seeking experienced librarians for reference and instructional services.  This position is part-t...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
LibraryCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
LibraryCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 LibraryCrossing - All rights reserved. 169