Orange County Library System
Requirements: Strong computer and training skills; Knowledgeable in Microsoft Office, including but not limited to Word, Excel, PowerPoint, Publisher, etc.; 1-2 years of training experience; The successful candidate will also possess: Excellent written and oral communication skills; excellent customer service skills; energy and enthusiasm for the job and the mission of the Library; ability to function independently in a multi-tasking situation, as well as function as part of a team; ability to solve practical problems; ability to interpret a variety of instructions in written and oral form and apply to the training content.Scope: Perform duties to provide computer training classes for patrons and staff, monitor public computer area and provide individual computer and electronic resource assistance to patrons, participate in the refinement of related training programs, and provide general, routine information and assistance to patrons, working within the limits of standard or accepted practice. Uphold the Library System’s mission and values in the pursuit of all duties; respect for the individual, our organization, and the community, excellence in everything we do, and integrity in our actions, while providing excellent customer service to all internal and external customers. Essential Functions: Plan and conduct computer training classes for the public and for staff. Participate in the development and refinement of training programs. Ensure that all materials and administrative needs are available for training programs. Explain training options and opportunities and assist patrons to locate, access and use information provided through electronic resources. Provide prepared materials, as appropriate, to guide patrons in the use of electronic resources. Work with Community Relations to promote public training classes. Create materials to be used by others for computer assistance and for training the public. Maintain current awareness of and familiarity with new programs, electronic resources and computer equipment. Monitor computer station areas and other areas in assigned location and offer assistance to library patrons. Interpret requests from patrons to initially determine requirements. Assist patrons with general use of computer resources, provide routine information as to the basic operation of public access computers, programs, online catalog, online databases, Internet and e-mail. Assist patrons with accessing information and databases and with saving and printing files. Monitor computer equipment designated for public access. Respond to inquiries from patrons relating to computer operation. Perform basic troubleshooting routines including resolution of printer problems, loose connections and rebooting systems as required. Report the need for more extensive maintenance or repair. Ensure the availability of materials and supplies required in public access areas. Maintain and enforce computer use policies, including time limits and sign up sheets. Make recommendations for adjustments to policy. Respond to basic reference and information inquiries from patrons by utilizing appropriate electronic or print sources. Refer patrons to other staff for assistance with more complex search strategies or for selection of resources. Assist with development and maintenance of web pages and Internet information. Communicate knowledge of the Library’s collection, policies and procedures, programs, events and activities, use of reference materials and changes in the Library System. Maintain familiarity with the Library collection. Track, maintain and report on any range of information or statistics as required. Document and refer significant issues to Manager. Other duties may include, but are not limited to: Perform or assist with any system operations, as required or directed to maintain work flow or respond to emergency conditions. Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies. Monitor patrons in the Library and remind them of Library policies as required to ensure that the resources of the Library are fully accessible to all patrons. Maintain work area in a clean and orderly condition. Ensure safe operating conditions within area of responsibility. Perform other related duties as assigned. Tools and Equipment Used: Computers, usual peripherals and common office equipment.
Orange County Library System