The City of Rogers
GENERAL DESCRIPTION OF POSITION Supervises, plans, recommends, analyzes, and coordinates the automation, communication and on-line systems within the Library. Installs, troubleshoots and diagnoses hardware, software, and works with vendors to implement and integrate automated network services. Serves as the liaison with the City IT department. Works with Technical Services Supervisor to schedule upgrades and change system configurations and routine database maintenance outside the City systems, including administering public access to Internet and online services. Requires evening and weekend hours and on-call availability. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides direct public service at Information Desk including reference, reader's advisory, technical assistance. This duty is performed daily. 2. Evaluates, and recommends equipment purchases, maintenance, and upgrades. This duty is performed as needed. 3. Advises library system on emerging technologies and recommends cost saving alternatives. This duty is performed as needed. 4. Makes recommendations on distribution, upgrading, and replacement of equipment--requires direct contact with vendors. This duty is performed as needed. 5. Recommends library technology plan. This duty is performed annually. 6. Liaison with State Library technology department. This duty is performed as needed. 7. Acts as Library Director in the absence of the Library Director and Assistant Library Director and Librarian in Charge during evening shift and weekend shift. This duty is performed weekly. 8. Prepares monthly statistical reports and written correspondence. This duty is performed monthly. 9. Oversees and directs the Technical Services Supervisor in all automated services, upgrades and technology maintenance. This duty is performed as needed. 10. Updates software that is not on the City network. This duty is performed weekly. 11. Works with Library staff to develop and maintain System Policy and procedures. This duty is performed as needed. 12. Maintains records necessary and apply for E-Rate. This duty is performed quarterly. 13. Maintains hardware\/software license inventory. This duty is performed as needed. 14. Works with City IT department, Information Literacy Librarian & dept. heads to provide tools to provide ongoing digital literacy on the use of computers, hardware, software, networking, and computer secuity. This duty is performed as needed. 15. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and\/or ability required. EDUCATION AND EXPERIENCE Graduate degree (M.B.A., M.A., etc), plus 3 years related experience and\/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience. COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business\/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy\/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations. CRITICAL THINKING SKILLS Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Masters Degree in Library Science Degree from an ALA accredited institution or equivalent combination of education and experience. PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Not indicated. SOFTWARE SKILLS REQUIRED Advanced: Database, Other Intermediate: Contact Management, Word Processing\/Typing Basic: Alphanumeric Data Entry, Presentation\/PowerPoint, Spreadsheet INITIATIVE AND INGENUITY SUPERVISION RECEIVED Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor. PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner, and\/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and\/or clientele to a moderate degree. MENTAL DEMAND Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved. ANALYTICAL ABILITY \/ PROBLEM SOLVING Directed. Supervisory and\/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential. RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Supervises a small group (1-3) of employees in the same or lower classification. Assigns and checks work; assists and instructs as required, but performs same work as those supervised, or closely related work, most of the time. Content of the work supervised is of a non-technical nature and does not vary in complexity to any great degree. Supervises the following departments: All during times when he\/she is librarian in charge RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000. ACCURACY Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision. ACCOUNTABILITY FREEDOM TO ACT Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight. ANNUAL MONETARY IMPACT The amount of annual dollars generated based on the job's essential duties \/ responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower. None. Job does not create any dollar monetary impact for the organization. IMPACT ON END RESULTS Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and\/or total organization. PUBLIC CONTACT Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization. EMPLOYEE CONTACT Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs. USE OF MACHINES, EQUIPMENT AND\/OR COMPUTERS Occasional personal computer support, technical help, and\/or, basic software support, database analysis, level I technician, project coordination, installation and help desk. WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee. While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, talk or hear; frequently required to stand, walk, stoop, kneel, crouch, or crawl; and occasionally required to reach with hands and arms, climb or balance. The employee must occasionally lift and\/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and color vision. ADDITIONAL INFORMATION Job includes a broad spectrum of work hours including weekends and evenings. Occasionally required to work while the Library is closed to install updates or deal with technical issues. Must be able to receive calls at home and come in during emergency situations. Must occasionally lift and\/or move up to 25 pounds.
The City of Rogers