Full or Part Time:
Job Description Summary:
The Library Assistant
performs all public services aspects of the Circulation Desk and broad and specific functions of the Department. This position has extensive contact with students, faculty and staff. Provide student, staff, faculty and community patron assistance including responding to in-person, telephone and other inquiries.
The Library Assistant
monitors stacks for space management, collect fines, resolve disputes and negotiate resolutions. The incumbent is responsible to hire, train, schedule and supervise student employees. The position conducts machine maintenance and basic troubleshooting of photocopier and microform machines. They will open and/or close building. Conduct data entry on the library's automation system (Sierra). Maintain and update departmental policies and forms. Process business office referrals of student balances and assist with daily cash reconciliations and weekly cash deposits. Other duties as assigned.
Minimum of 24 months of library experience, two years of college education or equivalent combination of experience/education.
Excellent written and verbal communications skills to interact with a diverse group of individuals within and outside the university.
Intermediate knowledge of computers to include Microsoft Office, email, web browsing, and other software applications with an ability to learn new technology as needed for the position.
Excellent interpersonal and customer service skills to interact with diverse individuals and groups at all organizational levels from inside and outside of the university.
Exercises sound judgment based on current policies and procedures to be used in making moderate decisions, and consults with supervisor for major decisions.
Solid problem-solving skills with the ability to negotiate and resolve disputes.
Strong commitment to customer service and teamwork.
Ability to use photocopiers and learn basic troubleshooting skills for those machines.
Possess strong organizational skills with the ability to carry out and assign prioritized multiple projects.
Ability to work in a self-directed manner, make appropriate decisions based on sound judgment, policy and guidelines.
Confidentiality of student records is maintained and
training completed every two years.
Ability to hire, train, schedule and supervise student employees.
Skill to perform arithmetic calculations, such as addition, subtraction, multiplication and division.
Knowledge of standard library automation systems.
Ability to understand, discuss and apply policies, procedures and proposed changes as directed.
Working knowledge of opening/closing building.
Experience with reconciliation of financial records and processing deposits.
Knowledge of Sierra functions and processes.
The offer of employment for the final candidate is contingent upon satisfactory completion of and outcomes of a criminal background screening, and upon the acceptance of and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Website : http://www.chapman.edu