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Job Details

LIBRARY SERVICE SPECIALIST INTERNATIONAL SERVICES

Location
Houston, TX

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Description
Benefits
Questions
POSITION OVERVIEW
Application Accepted From:
ALL PERSONS INTERESTED

Reporting Location: 
Scenic Woods
Workdays & Hours:
Varied (hours within Mon - Sun, 8:00 am - 8:15 pm / Rotating Shift)
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is a seeking energetic, flexible, team-oriented person with a passion for customer service to work as a Library Service Specialist with an International Services focus at the Scenic Woods Regional Library, located in Northeast Houston.  The library has an active programming calendar with computer classes, English Conversation classes, story time for toddlers, video gaming, movies, and crafts.  Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with, learning, and teaching new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.  
Regular duties of the International Services Library Service Specialist will include:
• Enjoy working with a culturally diverse community and apply an energetic and enthusiastic approach to attracting newcomers to the Houston Public Library;
• Lead and coordinate English classes (ESOL), Citizenship classes, and adult literacy classes at the location and help to create curricula for the classes with direction from the International Services Team; 
• Play an active role in connecting underserved populations to library and community resources and opportunities;
• Assist with planning and implementing special events for both the location and system-wide;
• Greet and interact with customers at the customer service desk to find basic information and library materials;
• Facilitate the use of the public computers and laptops, and troubleshooting technology-related issues; 
• Provide information regarding library services, programs, policies, and procedures; 
• Retrieve library materials for customers and shelving returned materials;
• Collect fines and fees using computer-based software; and
• Work one evening a week and every other weekend (Saturday and/or Sunday).
• Perform other administrative duties and projects as assigned.
HPL serves a population of 2.2 million citizens through a network of 42 library locations spread out across the Houston area.  
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing, please visit ****WORKING CONDITIONS
     
Position requires stooping and bending; lifting of library materials up to 20 pounds or an equivalent weight. Must be able to move freely throughout the library to file/retrieve library materials.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
 
Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS
No experience is required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
 
None
PREFERENCES
Preference will be given to applicants who have: Proficient computer skills and working knowledge of Microsoft Office; Experience working with people of diverse backgrounds; Ability to communicate effectively orally and in writing; Ability to build positive relationships with community partners; and To better serve our diverse communities, fluency in a foreign language and/or experience providing ESL instruction is highly preferred.
**Eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
None. However, the Department may administer a skill assessment evaluation. The selection process will involve application review and/or interview. 
 
SAFETY IMPACT POSITION
 No      

SALARY INFORMATION
          
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. 

Pay Grade 13
 
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at:  ****.  To view your detailed application status, please log-in to your online profile by visiting:  ****
 
Due to the high volume of applications received, the Hiring Department will ****; TTY 7-1-1.
 
An Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. 
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:
• Medical
• Dental
• Vision
• Wellness
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 10 city holidays, plus one floating holiday
• Flexible schedules
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Healthcare Flexible Spending Account

For plan details, visit ****01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
What is your highest level of education?
High School Diploma or GED
Associate Degree
Bachelor Degree or higher
03
Which of the following customer service interactions do you have the most experience with? (Check all that apply)
Over the phone
Face to face
Email
No Customer Interaction
04
Briefly describe your customer service experience.
05
Select the option that best describes your oral and written communication skills?
Below average
Average
Good
Excellent
06
Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:15 AM - 8:15 PM?
Yes
No
07
Which of the following international services functions do you have experience with? (check all that apply)
English classes (ESL/ESOL)
Citizenship classes
Adult literacy classes
Foreign language books and materials collections
Cultural programs and partnerships
Passport Service assistance
No international services experience
08
Describe your experience working with people from diverse backgrounds or providing international service functions. (if you do not have experience, please put N/A).
09
Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.
Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)
Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)
Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)
No Experience
10
Please briefly describe your experience working with computers or teaching technology skills. (If you do not have experience please put N/A).
11
Please describe your experience building relationships with community partners. (If you do not have experience please put N/A).
12
Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.
Spanish
Chinese
Vietnamese
Arabic
French
Other Languages
None of the Above
13
Are you a current Houston Public Library employee?
Yes
No
14
How many years of verifiable professional experience do you have in Library, Information Services or Education?
No experience
1 year of experience
2 years of experience
3 years of experience
4 years of experience
Required Question
Agency
City of Houston
Website
****Address
ONLINE SUBMISSIONS REQUIRED
Houston, Texas, 77002
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