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Library Assistant II/ Desk Clerk

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Rolling Hills Estates, CA

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The Palos Verdes Library District is accepting applications for a part-time Library Assistant II/ Desk Clerk. The Library Assistant primarily performs routine circulation and customer service tasks at the circulation desk, including checking materials in and out, collecting fines and fees, and issuing library cards. Incumbents are required to interpret library policies related to the circulation of materials and to resolve customer issues within established policies. Incumbents may also be required to assist with general administrative duties such as passport processing.

The Palos Verdes Library District is a nationally recognized, award-winning public library system that operates three libraries and a teen Annex serving the 68,000 residents of the four cities on the beautiful Palos Verdes Peninsula. We collaborate with our community to create environments for learning and inspiration, and to share the unique history of the Peninsula.

As an Independent Special District, the District’s $8.8 million budget is funded primarily by a dedicated allocation of local property taxes, and is governed by a publicly elected Board of Library Trustees. We have a creative and engaged staff, a large and dedicated volunteer corps, and our Friends of the Library provide over $300,000 of financial support annually.

Located 15 miles south of Los Angeles International Airport, the Palos Verdes Peninsula is known for its excellent schools, stunning coastline, quiet neighborhoods, and its open space and outdoor recreation facilities- all within close proximity to the urban amenities of the greater Los Angeles area.

This posting will close at 4:00 p.m. on April 27, 2018. Applications will only be accepted online. Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

Essential duties include, but are not limited to, the following:

Provides a high level of customer service.

Provides assistance to patrons by answering basic questions about library operations and the location of materials and refers customers to appropriate library staff and departments.

Assists customers with the operation of computers, copiers, and fax machines including issuing refunds and performing minor and routine maintenance on copy machines when necessary.

Explains and interprets library policies and procedures.

Checks library materials in and out using an integrated library system.

Issues library cards by checking for completeness of information provided and verifying identification.

Enters and updates information into library databases.

Collects fines and fees.

Investigates and resolves disputed customer accounts, including answering telephone calls and emails.

Update patron records and add notes to accounts as appropriate

Checks shelves and corrects placement of books (shelf reading) and makes necessary corrections; maintains cleanliness and orderliness of shelves; shifts library material by relocating items as required.

Collects, sorts, and shelves any materials used in the library.

Retrieves library materials from interior and exterior books drops, including branch deliveries and book deliveries.

Spot-checks books and materials for needed repair and identifies worn or damaged items for withdraw or replacement.

Performs daily opening and closing procedures.

Orders supplies and maintain inventory.

Checks study rooms in and out, explains and enforces study room behavior policy.

Reconciles cash register and services coin changer and patron print stations.

Maintains bulletin board and literature racks.

Provides lead direction, training and work review for volunteers.

Answers telephone calls and emails and provide assistance by answering mid-level reference questions or referring patrons to other library staff as appropriate.

Required to work at any PVLD branch when assigned, including working split shifts at different branches.

Participates in District wide training for new equipment and technology.

May performs minor and routine maintenance on copy machines or computers.

May act as a certified Passport Acceptance Agent; processes passports, such as collecting documents and information required by the National Passport Office; performs all administrative functions related to passport processing, such as photos, mailing, postage, and completing transmittal reports.


Knowledge of:

Techniques for providing a high level of customer service to the public, volunteers, and District staff in person and over the telephone.

Principles, practices, and techniques of effectively dealing with the public and public relations.

Knowledge of confidentiality of customer information, freedom of information, and intellectual freedom.

English usage, grammar, spelling, vocabulary, and punctuation.

Alphabetic and numeric systems.

Standard library practices and procedures.

Basic arithmetic principles and cash handling.

Modern office practices, methods, and computer equipment.

Basic record keeping principles and procedures.

Basic principles and practices of data collection and report preparation.

Knowledge of core library operating principles, including confidentiality of customer information, freedom of information, and intellectual freedom.

Ability to:

Accurately sort and organize library materials using alphabetical or numerical classification systems.

Retrieve, shelve and relocate library materials

Respond to requests and inquiries from the general public.

Understand and carry out oral and written instructions.

Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Prepare and maintain accurate and complete records.

Access, retrieve, enter, and update information using a computer terminal.

Organize own work and set priorities within procedural guidelines, work with speed and accuracy.

Establish and maintain effective working relationships with those contacted in the course of the work.

Experience and Skills:


Equivalent to graduation from high school and two (2) years outside or one (1) year District experience in shelving books, processing materials, and providing library support.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is partially a sedentary office, partially a field classification, and standing in and walking between work areas is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Positions in this classification occasionally lift and carry reports and records that typically weigh less than 25 pounds.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions and may have direct exposure to electrical hazards. Incumbents may interact with upset staff, public, volunteers and contractors in interpreting and enforcing departmental policies and procedures.

Working Conditions

This position will work a variety of shifts including evenings, weekends, and holidays at any of our 3 branches.

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