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Job Details

Customer Experience Manager

Company name
New Braunfels Public Library

$40,000 - $45,000

New Braunfels, TX
7 hit(s)  


Under general supervision, responsible for coordinating and improving the experiences of members in all the library facilities, ensuring that the library provides excellent and consistent service at all internal service points. Trains Public Services Staff.


New Braunfels Public Library

Type of Library:



New Braunfels, Texas

Annual Salary:

$40,000 - $45,000

Salary Comment:



Email Address:

Website Address:

Required Education:

Bachelor’s Degree in Public Administration, Business Administration, or related field; and five (5) years direct customer service in a library setting; OR an equivalent combination of education and experience.

Required Experience:

Required Knowledge of:

• Principles and practices of quality customer service.

• Principles and practices of staff training and development.

• Principles and practices of supervision.

• Circulation and reference principles.

• Library computer systems, software, and databases.

Required Skill in:

• Supervising, coordinating, and participating in circulation desk operations.

• Ensuring the delivery of high quality library services to patrons.

• Responding to public inquiries and complaints regarding library related matters.

• Providing assistance in performing reference desk functions.

• Balancing cash drawers, preparing bank deposits, and generating cash reports.

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