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Job Details

Library Services Assistant

Company name
Yale University .

New Haven, CT

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Under minimal direction from the Librarians in Access Services and with latitude to exercise independent judgment within a broad framework of stated goals and procedures, maintain the Reader Services Desk, process photo duplication requests, and answer general reference queries. Also participates in stacks maintenance activities and classroom support.

1. Assist readers in the use of collections and resources through email, telephone and at the Reader Services Desk. Conduct patron interviews to determine scope and depth of the requests, answer general reference questions using electronic and print resources, and use independent judgment to determine need for referral to librarians or other staff.

2. Utilize knowledge of the content, organization, and restrictions of the Beinecke Library’s special collections to provide access to material for faculty, students, and research visitors from around the world. Investigate requests for material with little or no information using both standard and specialized bibliographic guides, indexes, and reference tools. Verify and correct citations submitted, search for known and unknown material.

3. Utilizing independent judgment, respond to reproduction requests received by email, regular mail, fax, and in person at the Service Desk. Working independently, conduct research to identify the desired material from often incomplete information, in person, by phone, directly by email, or referred from the reference desk.

4. Provide reference support for the Library’s Research Librarian by responding to reference queries in person or via email. Maintain accurate records of all reference interactions.

5. Instruct readers in the use of our requesting and discovery systems, how to locate and request both cataloged and uncataloged materials by selecting the appropriate database, finding aid, card catalog, printed source, or other bibliographical source in a complex system describing printed works, manuscripts, art objects, ephemera, and various other formats and media, including audio/video and digital content.

6. Create, update and correct confidential patron records in online database. Serve as primary source of information on library privileges to individuals at Beinecke and by email, phone or in person.

7. Continue to deepen knowledge of collections through training opportunities provided, and maintain currency as changes take place.

8. Identify and resolve problems relating to online payment system for reproductions.

9. Provide support services to classes held in the Beinecke classrooms.

10. Participate in paging and stack maintenance duties, re-shelving, and stacks inventory.

11. May serve on committees, both within Beinecke Library and in the YUL system.

12. Perform other related public services duties as needed.

13. May be required to assist with disaster recovery operations.

Essential Duties

1. Serves as a primary source of information on established procedures and policies for staff and patrons. 2. May perform a range of public and technical services functions. 3. Oversees, instructs, revises, the work or coordinates work activities of staff. 4. Provides research assistance to patrons and staff in writing and at reference desk. 5. Interviews patron to determine scope and depth of request. Identifies and resolves problems. 6. Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases. 7. Acquires library material that has been recommended by patrons or librarians. 8. Oversees a unit budget. Monitors expenditures, reconciles statements and maintains records. Organizes special projects. 9. Performs functions incidental to library activities.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Required Skill/Ability 1:

Ability to work effectively both individually and in a team environment. Previous work experience must demonstrate ability to organize and prioritize multiple concurrent work assignments, complete tasks in a busy service environment, to exercise sound judgment, initiative, and attention to detail.

Required Skill/Ability 2:

Ability to interact and communicate tactfully and effectively with a culturally diverse population with varied research and instructional needs. Commitment to reader services and positive interaction with Yale faculty, undergraduates, graduate students, non-Yale researchers, and colleagues.

Required Skill/Ability 3:

Keyboard familiarity. Excellent written and oral communication skills. Demonstrated ability to articulate policies, procedures, and regulations. Demonstrated ability to compose original correspondence, reports, and procedures using correct English grammar, spelling, and punctuation.

Required Skill/Ability 4:

Familiarity with Windows-based computer applications. Experience working in an automated office environment. Demonstrated proficiency in one or more of the following software applications: MS Outlook, MS Word, MS Excel, MS Access, MS PowerPoint, Internet Explorer, Firefox, and HTML

Preferred Education, Experience and Skills:

Basic knowledge of one or more languages besides English. Humanities background, familiarity with scholarly research practices.

Related library experience in public services with a diverse and demanding clientele and special collections and/or rare materials. Experience with automated library systems, Orbis staff functions, or Aeon. Familiarity with Yale University Library system

Weekend Hours Required?


Evening Hours Required?


Drug Screen


Health Screening


Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:




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Company Profile
Yale University comprises three major academic components: Yale College (the undergraduate program), the Graduate School of Arts and Sciences, and the professional schools. In addition, Yale encompasses a wide array of centers and programs, libraries, museums, and administrative support offices. Approximately 11,250 students attend Yale.

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