$80,000 - $85,000
**MEMBERS ONLY**SIGN UP NOW***. is seeking a dynamic and innovative Librarian V to work as the Senior Manager of Customer Experience Administration. The Librarian V will coordinate all hiring efforts for the frontline staff in Customer Experience and will supervise the Customer Experience Training Location that serves as a learning laboratory for new staff. In addition, the Librarian V will liaise with other divisions of **MEMBERS ONLY**SIGN UP NOW***. including Digital Strategies, SPACES, Communications, Organizational Development, Financial Services, FIDS, and Organizational Development.
The selected candidate will be detail-oriented and knowledgeable about current library issues and trends. The Librarian V serves as part of the Customer Experience Administration team and plays a critical role in leading HPL. HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries.
The essential duties and functions of the position include but are not limited to the following:
Coordinating all hiring efforts for frontline staff for Neighborhood Libraries, Central Library and the three Special Collections Libraries, including posting positions, developing interview questions, forming interview panels, and providing a smooth onboarding process in addition to meeting regularly with Human Resources;
Directly supervising and mentoring the manager of the Training Location to strategically integrates the hiring process to the training plans of new employees;
Serving as an organizational leader with a focus on continuous improvement and serves as a large-scale project manager for grants and other projects;
Cooperatively working with other Divisions of **MEMBERS ONLY**SIGN UP NOW***. to ensure smooth operations of Customer Experience;
Responding to customer comments and representing **MEMBERS ONLY**SIGN UP NOW***. at community meetings; and
Developing new initiatives and strategies to further the service priorities of the **MEMBERS ONLY**SIGN UP NOW***..
Preference will be given to those who have:
Leadership experience in a large urban library including personnel management and supervision.
Strong analytical abilities to gather and interpret data and develop strategies as part of continuous improvement of the organization.
Experience working with people of diverse backgrounds;
Strong interpersonal skills and the ability to collaborate with others;
Proficient knowledge of MS Office (Excel, PowerPoint, and Word)
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
**MEMBERS ONLY**SIGN UP NOW***.
Type of Library:
$80,000 - $85,000
Requires a Master's degree in Library Science from an ALA accredited program.
Four (4) years of experience as a librarian are required, including two (2) with management responsibility.
The Houston Public Library system serves the City's culturally diverse community by offering a broad program of free educational, informational and recreational activities through a central complex and neighborhood branch libraries. The Library system is composed of a Central Library Complex, including the Houston Metropolitan Research Center and Clayton Center for Genealogical Research, and 36 branch libraries providing a network of materials, services and programs to Houston's diverse neighborhoods.