University of Miami
The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world. Primary responsibilities are providing customer service at the Special Collections and Archives (SPARC) reception desk, performing general reception tasks (greeting patrons, registering visitors, etc.), and providing assistance to patrons with visiting Special Collections and Archives, answering ready-reference and directional questions, and providing basic information on accessing materials within SPARC. Responsible for the processing of scholars\/patrons\/visitors into the reading room ensuring reading room policies are enforced to ensure safety and security of collections. This position may assume responsibility for opening or closing the SPARC reception desk as well as assisting with reading room personnel. This regular, full-time position works Monday through Friday . All staff maybe required to change their shifts as needed by the department. During shortened and summer hours, schedule varies from the Fall\/Spring. ESSENTIAL DUTIES & RESPONSIBILITIES (include percentages of time) Provide service at the SPARC Reception Desk (70%) Maintain positive customer relations with library patrons, visiting researchers and guests. Answer questions regarding Special Collections and Archives, access to Richter Library and University Libraries\u2019 library procedures, policies, records and transactions, as well as provide general direction and referral for University services. Process patrons\/guests for entry into the reading room including issuing lockers for personal items, disposal of all food\/drinks and advising them of appropriate policies for their visit. Check patron ID\u2019s and\/or guests identification. Registration of visitors and issue guest passes. Promote the Friends of the Library Program and Richter Visitor Pass Program.\u00a0 Processes payments for Friends of the Library and Visitor passes. Assist with library opening and closing duties when applicable. Report facilities complaints to Facilities Manager or other appropriate departments. Ensure that the SPARC entrance and the welcome desk are neat and equipped with the necessary supplies (umbrella bags, calendars, stacks guides, passes, etc.) Assist with patron requests for materials including assisting with the Off-Campus Delivery of Special Collections Material. Hire, train and supervise student assistants for desk coverage. Refer non-department questions to appropriate library department or staff. Assist with Reporting Duties (40%) Processes reports of Friends of the Library Program. Monitor the Friends of the Library Program including patron communications and renewal monitoring.\u00a0 Generate regular reports of the Friends of the Library Program for review. Generate Welcome Packages for Friends of the Library. Generate and distribute patron notices. Maintain patron accounts. Create and maintain statistics for department activities (e.g. missing and \u201cclaims returned\u201d items). Monitor supply levels and order supplies as necessary. Maintain updated procedures manuals for processing duty. Assist in shelving or sorting returned materials as needed May assist with storage facilities collections including retrieval, delivery and re-shelving of requested items. May require be required to retrieve up to 30 pounds from tall library shelving and deliver boxes\/materials on push carts containing 50 pounds. Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance) Maintain helpful and supportive customer service behavior with all library customers. Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information. Communicate frequently and effectively with all university staff, faculty, and administrators in a timely manner regarding procedures, policies, and other necessary information. Attend departmental meetings and writes reports as required. Participate in library committees and task forces as needed. Other duties as assigned (10%). Participate in library committees and teams as needed. QUALIFICATIONS (Education, Experience, Skills, Training, etc) High school graduate or equivalent. Two years of related experience required or two years of college. Valid Florida Driver\u2019s License Typing skills of at least 25 wpm. Experience with Microsoft Office or equivalent software including Word, Excel, and Outlook required. Strong written and oral communication skills. Customer service skills required Must be able to lift 30 pounds, push 50 pounds and reach while on a stool. Fluency with Ex Libris Alma or similar library system preferred. Apply online. Position #P100035591 The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond.\u00a0The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University\u00a0of Miami is an Equal Opportunity\/Affirmative Action Employer.\u00a0Come join us!
University of Miami
Website : http://www.miami.edu/
A private research university with more than 15,000 students from around the world, the University of Miami is a vibrant and diverse academic community focused on teaching and learning, the discovery of new knowledge, and service to the South Florida region and beyond.