Garland Environmental Waste Services
Responsible for providing direct assistance to library patrons in reference, periodical searches, and alternative media use.
Essential Job Functions
Assess patron needs and provide assistance using printed materials, online databases and other library technologies.
Instruct patrons in the basic usage of the Internet, online services and resources, and other library technologies.
Instruct library patrons in the use of library equipment, including microform reader/printers, computers, and print management and PC reservation systems.
Respond and resolve requests for library materials, services and information or refer to librarians as needed.
Complete special projects, as assigned, to assist librarians with collection development, programs or library services.
Act as a backup for the circulation desk staff.
Organize and shelve or file materials appropriately, such as alphabetically or by Dewey decimal classification number.
Preferred Knowledge - Abilities & Skills
One or more of the following are preferred qualifications for this position:
Up to 1 year experience in public library
Experience or background working in a diverse customer service environment
Training or experience working with mainstream social media (e.g. Facebook, Twitter, GoodReads, etc.)
Working knowledge of library technologies and online resources
Knowledge, Skills & Abilities:
Basic knowledge of the Dewey Decimal Classification system
Basic knowledge of library automated system functions
Basic knowledge of library material and information organization systems
Knowledge of proper public contact and telephone etiquette
Skill in assisting with circulation desk activities including shelving and retrieving books
Skill in utilizing Windows-based software
Skill in resolving customer complaints and concerns
Ability to organize work for appropriate and timely completion
Ability to work independently in the absence of the supervisor
Ability to easily adjust to fluctuating work schedules and work from any library or unit, as assigned
Skill in creating content using social media tools (e.g. Flickr, YouTube, etc.)
Licenses & Certifications Valid Class C Texas driver's license
Physical Tasks & Working ConditionsThe incumbent works in a typical library environment; relatively free from unpleasant environmental conditions or hazards. Must be able to reach materials at 90\u201d height shelving or shelving at floor level, push/pull 200 lb. loaded book cart, regularly lift up to 50 pound bins, utilize keyboard and peripherals, etc.
CompetenciesCommunication Customer Service Interpersonal Skills Managing Conflict Problem Solving/Analysis Quality Teamwork
Minimum Education & Work Experience Four year Bachelor\u2019s degree Under and including 1 year experience in public library or customer service work environment Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Garland Environmental Waste Services
Website : http://www.garlandenvironmentalwaste.com/gov/eg/ews/default.asp
The Recycling Center, Transfer Station, and Hinton Landfill will be closed Monday, Dec. 25 and Monday, Jan. 1. Environmental Waste Services' offices will be closed on Tuesday, Dec. 26. Phase 6 Cart Delivery Schedule Yellow Week: Jan. 23 – 26 Blue Week: Jan. 30 – Feb. 2 Once your blue cart is delivered you may keep your red bin. If you would like to recycle your red bin place it in the blue container or drop it off at Garland’s Recycling Center, located at 1426 Commerce St. Please call 972-205-3500 or email EWS@GarlandTX.gov if you have any questions. Don't Go Tarpless! The operator of any vehicle arriving at the Hinton Landfill, wood recycling center, or Garland's transfer station which does not have a suitable cover placed over the vehicle's load, shall pay a surcharge of $20 per City of Garland Code of Ordinances, Chapter 52, Article II, Sec. 52.47(F). The transfer station and landfill sell tarps for $10 each, but covering and securing your load from the beginning of your trip will be more effective at preventing litter.