Cecil County Public Library
POSITION: Library Associate IV
GRADE: 4 ($16.93)
HOURS: Part-Time, 20 hrs/week or 25 hrs/week
LOCATION: Elkton Central Library
REPORTS TO: Branch Manager
Under the direct supervision of the Branch Manager, the Library Associate IV provides high quality information, reader, technology and circulation services to patrons of all ages while working at the library’s public service desks. Consistently provides caring, non-judgmental customer service to all. Works a regular schedule that includes daytime, Sunday afternoons, and some evening hours.
ESSENTIAL JOB FUNCTIONS:
Provides information services, including reader guidance, to patrons of all ages in person, via phone, email, online, etc. Conducts research using an array of resources, including the library’s databases and digital services. Provides technology instruction to the public in a variety of areas, including library software and hardware, personal device assistance, digital media, and internet and computer usage. Assists customers with photocopying, printing, and self-check machines. Markets library materials and services. Merchandises collections. Recommends and reviews books and other library materials through various media outlets, including the CCPL website. Works with supervisor to develop and implement department or branch goals within overall system goals. Actively markets library services and programs to the community. Utilizes the library’s circulation database to search for, check out, and place holds on materials requested by patrons. Carries out and explains library policies and procedures; resolves problems and concerns in a positive manner. Registers patrons for new library cards. Accurately enters data and updates patron records. Calculates and receives fines and fees. Maintains accurate service statistics. Monitors and maintains collection. Shelves library materials of all types. Processes and sorts deliveries and empties book drops. May serve on system-wide committees. Performs ongoing assignments of moderate to high difficulty. Other duties as assigned.
Promotes and maintains a high standard of excellent customer service, both internal and external. Demonstrates ability to work with diverse populations. Models positive attitude towards library technology and change. Maintains courteous, friendly, and constructive relationships with all patrons and staff. Promotes and advocates a positive library image in the community. Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries. Performs job in keeping with the policies and procedures of the Cecil County Public Library.
Baccalaureate Degree from an accredited college. Introductory knowledge of library systems, alpha numeric filing, the Dewey Decimal System, research materials and methods available to assist patrons. Within two years of appointment, each Library Associate shall have successfully completed Library Associates’ in-service training or nine credit hours of formal academic course work in library science. Such training may have been received prior to the date of appointment. Training provided by CCPL off-site in Maryland. Excellent written and verbal communications skills. Excellent customer service skills. Ability to work with patrons from all walks of life in a courteous and diplomatic manner. Ability to maintain composure and flexibility in a changing, public-facing environment. Excellent technology and computer skills and experience. Knowledge of Windows operating system, internet resources, social media and other technologies and how to use them effectively. Knowledge of a variety of types of electronic hardware devices for computing, listening, viewing, gaming and new technologies. Willingness and ability to acquire knowledge of library computer systems and applications. Ability to analyze and perform and or manage a wide variety of library projects. Strong knowledge of books, authors, current events. Ability to reach, bend and lift up to 35 lbs. Ability to push/pull a rolling book carts.
DESIRABLE ADDITIONAL QUALIFICATIONS: Experience working in a public library.
Personal computer, laptop, tablets, printers, scanners, photocopier, AV equipment, book trucks, security system, cash register.
Works in normal heat and light conditions with some exposure to seasonal draft conditions. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (39) work surface and from repetitive lifting of books, moving wand and pushing carts. Some stress from constant public contact.
FAIR LABOR STANDARDS ACT STATUS:
20 hours per week or 25 hours per week. Regular schedule includes evening, daytime and Sunday afternoons.
conditions, e.g. economic constraints or staffing patterns, may necessitate changes in job description.
EOE Revised 4/18
Cecil County Public Library