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Job Details

IT Help Desk

Company name
Kta-Tator, Inc.

Pittsburgh, PA

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KTA-Tator, Inc. (KTA) is a consulting engineering firm internationally recognized as a leading expert in corrosion protection.  KTA’s hallmark services include coatings failure analysis, forensic laboratory investigations, coating condition assessments, environmental, health & safety consulting, and coatings/steel quality assurance inspection services. 

Our Information Technology Department is seeking a Help Desk/Technical Support Specialist.  This is a full-time, entry-level position located at our corporate office in the Robinson/Moon Township area of Pittsburgh. The Help Desk/Technical Support Specialist will provide Tier 1 technology support to approximately 300 KTA employees and will be responsible for:

  • Performing independent analyses and resolving a majority of Tier 1 level issues; 

  • Determining the appropriate escalation path for advanced issues, including internal and vendor escalation;

  • Answering and responding in a timely, courteous manner to all help desk phone calls, tickets, walk-up requests, and electronic communications; 

  • Maintaining current knowledge of operating systems and enterprise applications; 

  • Physically moving equipment including but not limited to computers and phones;

  • Creating and providing support, orientation, and training documentation for new and current employees;

  • Managing employee accounts, including MS Active Directory;

  • Performing clerical work related to license procurement, equipment inventory, and other technology documentation; 

  • Working continuously to improve processes.

An Associates’ or Technical School Degree in Information Science or related discipline is required, a Bachelor’s degree is preferred. Experience with Mobile Device Management applications and PBX phone systems are a plus! Physical requirements include the ability to sit for long periods of time, lift and carry 25 lbs., adjust focus, hear, and speak.

KTA is a casual, friendly workplace. We have flexible work hours, like to eat, have fun, and work hard. We offer great benefits and are 100% employee owned. The employees of KTA are dedicated to making each other, the company, and our clients successful.  At KTA, you’ll work with and learn from the best in the industry!


KTA is an Equal Opportunity Employer.  While all candidates will be considered, KTA especially encourages female, minorities, veterans, and candidates with disabilities to apply to this and all job postings.  KTA is a Standing Firm Company. AA/EEO

datePosted : 2018-02-05,

employmentType : FULL_TIME

Company info

Kta-Tator, Inc.

Company Profile

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