City of Memphis
Works under the direction of the Agency Manager, Circulation Supervisor, or other designated personnel to use the automated library system computer and software to perform circulation activities including clerical and paging duties of the library branch. Interprets and communicates effectively work procedures and demonstrates appropriate customer service skills; assists in supervising activities of the branch, including the page staff as assigned. Participates in interviews for circulation and paging staff. Functions as staff in charge of circulation desk in the absence of the Agency Manager or Circulation Supervisor. Provides circulation and page training; offers information for use in the evaluation process of pages and other circulation staff. Provides work direction for all circulation, clerical and shelving related functions of the branch, which includes preparation of weekly clerical and page work schedules, responding to problem situations. Compiles statistics for circulation activities; orders supplies for the branch; maintains copy machines; counts daily receipts, prepares bank deposits, files money reports. Works on special projects such as receiving and processing donations and new materials and mends old materials. Charges and discharges materials on library customer accounts, including processing of interlibrary loan items. Discharges materials returned via the book drop or circulation return desk. Registers library customers. Maintains effective financial reporting procedures. Sets up and closes out cash registers, collects money, and makes change for the payment of fines and fees and enters monetary transactions into computer system and cash register. Performs computer data entry and searches shelves for materials to process and reconcile circulation-related computer generated reports. Performs computer data entry to re-label and process library materials, including serials. Maintains office equipment and assists customers with the operation of equipment. Provides services to internal and external customers to support branch services and procedures, as well as the missions and goals of the Library System.
Works Sunday schedule at the Central library performing circulation functions, as assigned.
Substitutes in other branches, when assigned.
Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS
: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate a cash register and general office equipment, such as a personal computer and telephone. Requires stooping, bending, stretching, and lifting and carrying books or other objects weighing up to 50 lbs.
TYPICAL WORKING CONDITIONS
Work is performed in a library environment. May be assigned to varying library branch locations around the City. May work in a mobile unit or, for short periods, outside emptying book drops. Occasional travel to meetings across the City and out-of-town may be required. Must be able to work flexible hours including evenings, weekends, or holidays.
High school diploma or equivalent and three (3) years experience performing administrative customer service functions within a public-setting, including operating a personal computer; or any combination of experience and training which enables one to perform the essential job functions. One (1) year experience working in a public library branch as a Circulation Representative preferred.
The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at firstname.lastname@example.org.
Service Center:Library Services
City of Memphis