Office of the Legal Defender - Maricopa County
Overall Job Objective Position Overview This position is with the Robson Library located at 9330 E Riggs Road, Sun Lakes, AZ 85248. The Library Assistant performs exemplary customer service and clerical library work. Position Qualifications Minimum education and/or experience:High school diploma or GED and two (2) years' customer service experience of which some experience must be working or volunteering in a library. An equivalent combination of education and experience may be considered in substitution for the minimum qualifications on a year for year basis. Knowledge, Skills, and Abilities:Knowledge of:The use and navigation of programs within the Microsoft Office suite (Word, Excel, Outlook).Skill in:Areas of emotional intelligence including demonstrating a positive attitude, exercising good judgment, and possessing a commitment to teamwork, public service and the Mission of the Maricopa County Library District. Ability to:Demonstrate excellent customer service skills; professional telephone, online and in-person etiquette; good problem solving capabilities.Develop an understanding of and provide information relating to available library services; possess strong computer skills; proficient typing/keyboarding skills.Produce professional emails and communications and provide basic instruction and/or assistance to customers for computer related issues.Demonstrate a high level of comfort using a wide variety of technology and library/internet resources, including basic proficiency using smartphones, tablets, databases, etc. and the ability to provide basic instruction and/or assistance to customers for such devices/library offerings.Develop appealing displays showcasing library offerings in a manner as to draw customer interest, which requires organizational skills.Preferred education and/or experience:Bachelor's degree or higher in Library Science, English, Liberal Arts, or closely related field. Experience with library-related automation systems, such as Polaris ILS. Experience with information retrieval from library - related databases. Experience working in a public library. Experience with cash handling. Ability to communicate in Spanish desirable for some locations. Working conditions:This position works in a library environment. Scheduling is varied, continually dependent on Branch needs, and often requires evening and weekend availability, including availability on short notice. Position may be asked to cover shifts at nearby library branches. Position may be located on a high school campus and involve considerable interaction with student customers. Lifting floor to waist - 20 pounds; Lifting waist to shoulder - 5 pounds; Lifting shoulder to overhead - 1 pound; Carrying a distance of 50 feet - 10 pounds; Pushing/pulling a distance of 100 feet - 50 pounds. Essential Job Tasks Assists in the overall operation of the service area.Issues library cards to new customers.Verifies and renews library cards.Informs customers of account status and answer questions as needed.Receives cash and credit card payments for fines and fees; issues appropriate receipts.Processes library materials accurately.Prepares daily cash summary and balance cash drawer.Assists with programs as needed.Updates study room assignments and maintain library program registration.Collects statistics.Performs light cleaning duties, such as dusting, straightening, bathroom tidying.Assists with training new staff and volunteers.Performs opening/closing duties as assigned.Performs basic bibliographic searches utilizing the library automation system.Answers basic reference questions and/or directional questions from customers.Resolves customer concerns by phone, in person, or by e-mail/online.Refers customer concerns to the appropriate staff member or supervisor as necessary.Assists with maintenance of the collection.Initiates search for materials claimed returned.Identifies damaged materials and follows appropriate action.Routes materials to proper branch locations.Inspects condition of library materials for cleaning or withdrawal; assesses fees as appropriate, using Polaris record sets as needed.Receives, processes, sorts and prepares materials for shelving.Assists in weeding and withdrawing items.Changes materials from new and express to regular collections.Performs shelf reading, shifts materials, and performs Page duties as necessary.Provides exceptional customer service to internal and external customers using the Library District's Great Expectations customer service model.Demonstrates respect for customers and fellow staff, and fosters a collaborative team environment.Provides direct public service to customers by having an understanding of available library services.Assists customers with library downloads.Upholds District service standards and participates fully as a MCLD Citizen.Adheres to Library District policies and procedures.Complies with the Maricopa County Code of Ethics.Participates in goal setting with supervisor; updates and maintains skills, as necessary.Participates fully in all meetings.Demonstrates timely attendance and completion of work.Maintains personal and professional development.Flexibility with accepting new job duties when changes occur. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.
Office of the Legal Defender - Maricopa County
Website : http://www.maricopa.gov/legaldefender/
The Maricopa County Office of the Legal Defender provides court appointed counsel in criminal, dependency and severance cases. This site is designed to provide information about our office along with resources for clients, family members and the general publ - See more at: http://www.maricopa.gov/legaldefender/#sthash.1cAmwRa7.dpuf