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Manager Youth amp Teen Services

Fayetteville, AR

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**MEMBERS ONLY**SIGN UP NOW***.Manager, Youth & Teen Services The **MEMBERS ONLY**SIGN UP NOW***., in scenic Northwest Arkansas, is seeking an innovative and collaborative Manager of Youth and Teen Services to develop and support customer-oriented library services. Picture yourself in the 2005 Library Journal “Library of the Year” located in a charming college town listed as a “best place to live” three years in a row by US News & World Report. Join our dream team, where imagination, creativity, and knowledge are rewarded. We seek a vibrant individual who will help us take our library to the next level as we undertake a 70,000 square foot expansion. Flexibility, excellent customer service, and the ability to have fun required. The Library serves its diverse community without regard to age, race, gender, ethnicity or income. It is open seven days (64 hours) a week and provides online access 24 hours a day. On average, 185 people visit the library each hour and, in 2017, 73,527 people attended 1,629 programs, including one of the largest Summer Reading programs in Arkansas. The library has over 90,000 registered cardholders, including student I-cards, who borrowed nearly 1,200,000 items in 2017. GENERAL DESCRIPTION OF POSITION Direct activities within the Youth Services Department. Supervise Librarians, Assistant Librarians, Library Associates and Assistant Manager of Youth & Teen Services in support of these functions. Manage optimal workflow and staffing patterns. Train staff members on all aspects of library services, including reference, readers' advisory, and youth programming to deliver high quality customer service. Manage the acquisitions and programming budgets. Communicate library policy to staff and customers. Provide guidance to staff on all customer service issues and manage customer relations. Work with the Director of Library Services to evaluate and improve Youth & Teen Services Department functions and, as a member of the management team, to evaluate and improve overall library functions. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage all activities within Youth & Teen Services. Oversee delivery of excellent customer service, programming, collection development, homework help, and technical assistance. Administer annual budget exceeding $350,000 and establish budget priorities. Hire, schedule, train, coach, evaluate, and dismiss Assistant Manager of Youth & Teen Services, Librarians, Assistant Librarians and Library Associates. Direct and evaluate youth & teen services workflow to continually improve work processes. Establish and monitor performance metrics, analyze data and prepare reports. Oversee the development, scheduling, implementation and evaluation of approximately 800 high-quality programs annually for youth ages birth through 18, including a multi-week summer reading program (one of the largest in the state of Arkansas). Review and edit website, calendars and other publicity for accuracy.  Oversee development and maintenance of children’s and teen collections, ensuring they remain well rounded and relevant. Manage and monitor selectors’ spending goals, hold ratios, and de-acquisition schedules. Train, assign, and supervise volunteers assigned to Youth & Teen Services. Speak, instruct and/or perform in front of library and outreach audiences of all ages (up to 750 participants). In general, promote library use in the community. Fulfill public speaking roles presenting information to various library boards, professional, and civic associations. Represent the library to the public and the media. Communicate with patrons about policies, responsibilities, and code of conduct. Diffuse irate, volatile, and/or inappropriate customer behaviors. Train staff to manage these same behaviors. Monitor customer feedback. Seek competitive grants on a national scale and assure compliance with all requirements. Develop and maintain excellent relationships with vendors and negotiate purchases and annual contracts. Research vendors for electronic databases, e-book services and related services and make recommendations on vendor selection.  Pursue professional development, which may include travel to keep informed of current and emerging library trends, particularly as related to Youth & Teen Services. SECONDARY DUTIES AND RESPONSIBILITIES Assist customers at other public service points and deploy youth staff to do the same, as needed. Serve as manager-in-charge of facility, as needed. Assist Director of Library Services in managing book/material challenges in accordance with policy and best practice. Assume personal responsibility for the building's condition and solve minor issues and problems as they arise. Serve on/chair library committees. Perform any other related duties as required or assigned. ,

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