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Interlibrary Loan Assistant

Montgomery, AL

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Job Description Under the direction of the Unit Head the Interlibrary Loan Assistant will: - Search bibliographic records in the libraryu00e2??s ILS operating and discovery systems, Library A-Z List, OCLC, and other sources to fulfill customer requests for books and journal articles. - Provide direct customer support by responding to ILL e-mail inquiries, providing accurate information to customers. Route inquiries to the proper staff as appropriate. - Provide clerical support to the unit by processing bills for overdue materials, processing and reconciling UPS invoices, checking in shipments, and other duties as assigned. Minimum Qualifications - Experience using with online library catalogs, bibliographic databases, or electronic resources management system. - Experience with data entry and/or library automated systems. - Experience working with the public and customer service; explaining and applying policies and procedures. - Good problem solving and investigative skills - Good computer skills, including word processing, spreadsheets, and other databases - Strong written and oral communication, organizational, and interpersonal skills - Demonstrated work experience with accuracy and attention to detail with minimal supervision. Preferred Qualifications -Interlibrary Loan experience in an academic library. - Experience working with the Koha ILS, EBSCO Discovery Service, ILLiad, or OCLC Worldshare - Working knowledge and experience with academic library e-journal/e-book database resource tools. - Knowledge of UPS and USPS shipping procedures Special Requirements Special Instructions to Applicants Applications must be submitted online at ****Posting #SW0180482. Optional Applicant Documents Resume Cover Letter Required Applicant Documents

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