California State University System
As the center of campus intellectual discovery, the University Library promotes teaching, learning, research, and scholarly communication at the University by integrating the Library with campus student success programs and instruction. One of twenty-three libraries in the California State University System, the Library holds over 1.4 million volumes, comprised of print and electronic monographs and serials, and is a Federal Document Depository. The Library’s mission is to inspire excellence in teaching, learning, and scholarly activities. The University Library is undergoing rapid transformation with new leadership, a forward-thinking vision, and a deep commitment to improving the campus learning environment.
Librarians in the CSU system are represented by the California Faculty Association (CFA) under the Unit 3 Collective Bargaining Agreement. Library faculty are eligible for campus service opportunities, sabbatical and other leaves, and additional benefits including (but not limited to) medical, dental, and vision plans; paid leave (24 vacation days and one personal holiday per calendar year and one day of sick leave per month); and membership in CALPERS, the largest retirement system in the country. Library faculty must demonstrate professional competence, scholarly or creative achievement, and service to the University and community in order to meet university requirements for tenure and promotion.
Reporting to the Associate Dean for Academic Services, the Head of User Services:
- Leads the setting of goals, objectives and priorities for User Services consistent with the Library’s strategic plan, national standards, and best practices;
- Fosters a dynamic, welcoming, and user-oriented environment for students, faculty, staff, and community users through continuous innovation and assessment of user experiences;
- Manages departmental budget allocations;
- Leads a cohesive student assistant orientation and training program;
- Engages with the university community to plan, design, and implement new services and programs that improve service delivery to meet their changing needs;
- Applies data-driven decision making regarding improving, continuing and/or retiring services.
1. ALA-accredited master’s degree in Library and Information Science or international equivalent.
2. Three years or more experience supervising staff in a public services setting, including at least two years of library experience.
3. Ability to provide leadership for the delivery of excellent customer service.
4. Ability to initiate, develop, and assess innovative services and programs that advance strategic goals.
5. Strong organizational, and problem-solving skills; demonstrated initiative and service commitment to library users.
6. Demonstrated success in project management, including ability to manage multiple priorities.
7. Evidence of continued professional development, involvement, and contribution.
8. Demonstrated ability to work effectively with diverse populations that are reflective of a wide range of background and cultural heritage and social identities.
1. Demonstrated success in leadership of a user services or similar unit within an academic library.
2. Experience with space-planning and physical collection management.
3. Experience in managing a unit or department budget.
4. Experience working with assessment tools.
5. Experience in a consortial environment in the delivery of circulation and resource sharing services.
6. Demonstrated expertise in contemporary copyright issues and open access initiatives.
7. Experience working in a collective bargaining environment.