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Job Details

Community Manager

Company name

Dublin, OH

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Job Description:

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

The Job Details are as follows:

Discover.  Innovate.  Collaborate.  Inform. A few words we use to describe a career at OCLC.

 OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.

The Community Manager

is responsible for managing multiple communities comprised of librarians and staff who use OCLC products, with the goal of fostering collaboration between these community members and with OCLC to improve the delivery of services to the library’s users.

The Community Manager helps community members (libraries that have subscribed to OCLC Services) maximize their use of OCLC services through a variety of activities that support peer-to-peer knowledge transfer, disseminating of effective use/library best practices, and collaboration with OCLC product teams on product improvements. Activities include: championing both product and user communities, coordinating community events both in-person and online, working with the product teams to respond to product improvement ideas, updating information and roadmaps on the OCLC Community Center, coordinating communication around product releases, identifying and cultivating community leadership, and working with and across other OCLC departments to ensure that community members feel valued and active within the OCLC cooperative.

This position develops and implements strategies that optimize staff expertise and member engagement activities to foster dialog, build advocacy and increase participation in the OCLC cooperative. The major activities that support these goals include:

Community engagement

Develop and implement engagement plans to help activate and engage membership through the community platform

Lead the planning and logistics of in-person user group meetings both at OCLC and regional locations with assistance from an external program committee and internal teams

Manage and participate in community member forums serving as a liaison for product, marketing and customer support functions

Aggregate the collective customer voice and serve as the communication channel to product, support, development teams, etc. to help ensure that customer concerns are heard

Coordinate product response around submitted enhancement suggestions, ensuring all suggestions are reviewed and receive responses

Plan and execute community activities, both formal and informal, including online community roundtables, conference meetups, etc. to support active engagement and community collaboration

Knowledge creation and best practice sharing

Facilitate knowledge sharing among community members to help enhance effective use of OCLC products and services

Capture and disseminate workflow videos, presentations and user-generated documentation to increase effective use of OCLC products and services

Coordinate in-person presentations at conferences where community members and OCLC staff can collaborate and deliver best practices and new ideas

Community leadership support and development

Identify and recruit effective leaders within product communities that will help drive and foster community collaboration

Work directly with community leadership teams to support and foster community engagement activities such as in-person conferences, online webinars, and community discussion



Demonstrated coordination and communication skills engaging communities of practice

Extensive knowledge of OCLC products, membership demographics, user communities and research and development initiatives

Extensive knowledge of OCLC’s organization, strategic directions and goals

Ability to articulate library and member needs and issues to OCLC leadership and staff; ability to articulate OCLC priorities and goals to member communities


Master’s Degree in Library Science or equivalent experience

Knowledge of global library environments and trends

Participation in and leadership of professional library associations, including major speaking responsibilities

Experience working in customer support and/or supporting high-impact user communities

Company info

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Company Profile
Our members come from every type of library across 109 countries. Academic, research, public, community college and special libraries are among those represented within the OCLC cooperative, as well as library groups and consortia. By working together we can find practical solutions to the most pressing issues in the community. We are dedicated to promoting libraries, library use and librarianship. Together, OCLC members represent a cohesive hub of library data, activities and interests. This helps increase the collective influence of libraries, making it possible to develop partnerships and programs that would be impossible for most libraries to achieve alone

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