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Job Details

Weekend Circulation Assistant - Library Assistant 3

Gainesville, FL

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Library West Circulation operations
Works Circulation Desk and library operations Friday through Sunday, maintaining daily presence at Circulation Desk during assigned shifts
Assists patrons with questions about circulation and library policies; loans and returns library materials; verifies and updates patron records as needed; creates or updates item records for library material to allow for circulation; creates guest researcher accounts for unaffiliated researchers
Assists the Night & Weekend Operations Manager with the hiring, training, and supervision of student assistants
Monitors Circulation Outlook account throughout weekend and assists patrons with questions and requests for library privileges
Reviews queries regarding library fees posted against patron accounts, and exercises the option to waive non-transferred (open) fees (if warranted), or to assist patrons in submitting online appeals for the reversal or reduction of library charges
Reviews and processes requests for courtesy level borrowing privileges (including fee based privileges) with the Libraries
Updates/informs unit heads of any circulation issues or events that may have occurred over the weekend, and helps monitor library equipment within Library West
Documents and responds to problems by submitting online service requests
InfoCommons IT management
Manages the LibCal reservation system through which patrons and staff book the One Button Studio video production space, six proctoring bays, and other assorted technologies and services offered at Library West
Responsible for deployment, maintenance, circulation, and inventory for InfoCommons spaces and equipment
Offers basic training and assistance to library staff and patrons in operation and maintenance of video and proctoring software and hardware, as well as public workstations, microform readers, scanners, and printers
Documents and responds to problems by submitting online service requests via online ticketing system to Academic Technology or Libraries’ IT, as appropriate
Assists Info Commons Librarian with recording and tracking IT issues and trend
Manages print station supplies and provides weekly inventory to appropriate Academic Technology and library staff
Humanities and Social Sciences research assistance
Holds regular shifts for the Ask A Librarian chat reference service and other non-traditional research services in addition to traditional research assistance desk service
Assists patrons in use of networked electronic resources, online catalogs, and basic reference materials and methods; provides appropriate referral to area and subject specialists
Assists patrons in locating library materials such as books or microfilm
Leaves circulation desk as needed to help patrons or to monitor floors for patrons needing assistance
Building operations
Works with patrons and security to address building issues
Makes requests for facilities and/or physical plant assistance as needed; documents and responds to building problems by submitting online service requests or by contacting campus emergency services for issues requiring immediate attention (i.e. flooding, power outages, door locks)
Enforces library and computer use policies, including food/drink policy
Updates/informs unit heads of any building service issues or events that may have occurred over the weekend, and helps monitor facility operations and library equipment within Library West
Participates in other branch and library activities
Contributes to documentation of unit and departmental policies and procedures
Serves on committees, as appointed
Participates in staff development opportunities
Other duties as assigned
Advertised Salary:
$14.93 hourly; actual rate will reflect experience and credentials
Minimum Requirements:
High School diploma or equivalent and four years of library or related clerical/customer service experience; or a bachelor’s degree and one year of library or related clerical/customer service experience.
Preferred Qualifications:
Strong multi-tasking skills
Experience supervising and directing the work of others
Solid customer service experience
Strong verbal and written communication skills
Experience working with patrons in a library
Knowledge of basic reference resources; familiarity searching databases
Experience with PC and iMac workstations and familiarity with latest versions of Windows and iOS platforms
Experience with FinalCut Pro; experience with Microsoft Word, Excel, and Outlook
Experience with basic video recording and editing
Ability to work with diverse population
Ability to work collaboratively to accomplish goals
Flexibility and ability to adapt and work in a rapidly changing academic environment
Undergraduate degree or advanced degree in field related to Humanities and Social Sciences
Special Instructions to Applicants:
This is a full-time (40hour/week) position. Regular workweek is Saturday through Wednesday. Regular hours are Saturday: 8:30am to 5:30pm; Sunday: 9:30am to 6:30pm; Monday, Tuesday, Wednesday: 9am to 6pm. Schedule will be adjusted during intersessions, holidays, and is contingent upon other changes to the George A. Smathers Libraries’ public service hours.
To apply, submit 1) a cover letter detailing your interest in and qualifications for this position; 2) your current resume or CV; and 3) a list of three references including their contact information (address, tele**** (applications will be reviewed as received). Failure to submit the required documents may result in the application not being considered. If you have questions about the application process please contact Tina Marie Litchfield, ****.
This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD-214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.
Health Assessment Required:

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